TERMS OF SERVICE & PRIVACY POLICY
Birch House Rituals
Effective date: 31 July 2025
By using our website, you agree to our Privacy Policy and Terms of Service. Please read these terms carefully before using our site or services.
SECTION 1 — OVERVIEW
The terms "we," "us" and "our" refer to Birch House Rituals, operated by Silvija Šuliokaitė as a sole trader based in the United Kingdom.
The terms "website" or "site" refer to birchhouserituals.co.uk.
The terms "user," "users," "you," and "your" refer to website visitors and customers, whether individuals or business entities, including their agents, representatives, contractors, affiliates and employees.
These Terms of Service apply to all site users, customers and visitors. By using our website and/or services, you confirm that you have read and accepted these Terms of Service and the Privacy Policy set out below (together, the "Agreement").
Our services include, but are not limited to: in-person pirtis rituals and ceremonies, retreats, digital video series, downloadable guides, physical products, and any content we publish on our website or associated social media channels including Instagram, Squarespace and email newsletters.
SECTION 2 — TERM
This Agreement takes effect immediately when you visit, use or interact with our website. By using our website you agree to be bound by these terms for as long as you continue to use our services.
We may change or amend this Agreement at any time. Changes will be posted on our website and take effect when published unless stated otherwise. If you continue to use our website or services after changes are published, you agree to be bound by the updated Agreement.
SECTION 3 — ELIGIBILITY
To use or access our website and services, you must be 18 years or older and have the capacity to enter into this Agreement.
Our in-person rituals and retreats are for adults only. Minors may not participate in any of our services.
SECTION 4 — LAWFUL USE ONLY
You agree to use our website, content, products and services for lawful and legitimate purposes only.
You must not transmit any material through our website that violates or infringes our rights or the rights of others, or that is threatening, abusive, defamatory, obscene, invasive of privacy, or that encourages criminal conduct or would give rise to civil liability.
SECTION 5 — DISCLAIMERS AND LIABILITY
5.1 Educational and informational purposes
All information provided on our website and within our products — including the With The Trees digital series, downloadable guides and written content — is for educational and informational purposes only.
Our content draws on Lithuanian folk tradition, historical sources, herbalism and cultural heritage. It is not medical advice and should not be treated as such.
5.2 Health and safety — in-person services
Sauna, heat exposure, cold water immersion and plant preparations carry inherent risks. Participation in any in-person ritual, retreat or ceremony is entirely at your own risk.
You are responsible for disclosing any relevant health conditions, pregnancy, medications, allergies or injuries before participating. We reserve the right to decline participation where we believe it may be unsafe.
We are not medical practitioners. Nothing we offer replaces professional medical advice, diagnosis or treatment. If you have any health concerns, please consult a doctor before participating.
5.3 Warranties
We aim to provide accurate and reliable information. However we do not warrant that our content is complete, error-free, current or fit for any particular purpose. To the maximum extent permitted by law, our website and services are provided "as is" without warranties of any kind, whether express or implied.
5.4 Results
We make no guarantees regarding outcomes, results or benefits from the use of our services, products or content. Testimonials shared reflect individual experiences and are not a promise of your experience.
5.5 Limitation of liability
To the fullest extent permitted by law, we exclude liability for any loss or damage arising directly or indirectly from: loss of use, loss of data, damage caused by viruses, loss or damage to property, or claims by third parties.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under English law.
SECTION 6 — SECURITY AND INDEMNIFICATION
We take reasonable steps to protect your personal information from unauthorised access, including limiting internal access and using password-protected systems.
Transmission of information over the internet is never fully secure. Any transmission is at your own risk. We cannot guarantee that information you submit will only be accessible to us.
We take reasonable measures to prevent malware and viruses on our website but cannot guarantee our site is entirely free from them. It is your responsibility to protect your own devices.
Your use of our website, products and services is voluntary. You agree to indemnify us and hold us harmless for any damages arising from your use of our website, products and services.
SECTION 7 — PRIVACY POLICY: SCOPE AND ACCEPTANCE
This Privacy Policy forms part of our Terms of Service and explains how we collect, use and protect information about you.
We are the data controller for the personal information we collect. Our lawful bases for processing your data under UK GDPR are:
Contract — where we need your data to provide a service you have purchased
Legitimate interests — for improving our services, marketing to existing customers, and protecting our business
Consent — for marketing emails to new subscribers
Legal obligation — where we must retain records for tax or regulatory purposes
This Privacy Policy does not cover data collected by third-party platforms including Squarespace, Stripe, Google, Instagram, Vimeo or email marketing providers. Each operates under its own privacy policy.
We do not knowingly collect data from anyone under 18.
SECTION 8 — INFORMATION WE COLLECT
8.1 Information you provide
Name, email address, phone number — when you contact us, book a session, purchase a product or subscribe to our newsletter
Payment and billing information — processed securely through Stripe. We do not store full card details.
Health information — where you disclose relevant health conditions before an in-person ritual or retreat. This is special category data and is handled with additional care, stored securely and deleted when no longer needed.
Dietary requirements — for retreats
8.2 Information collected automatically
Analytics data — visitor location, times, browser type, pages viewed, links clicked
Cookies — small data files stored on your device to improve your experience and for security
Log files — IP addresses, browsers, date and time stamps, referral links
Transaction data — purchase dates and product details
8.3 Information from third parties
We may receive information from Squarespace, Stripe, Google or social media platforms in connection with your use of our services.
SECTION 9 — HOW WE USE YOUR INFORMATION
We use your information to:
Provide content, products and services you have requested
Process and fulfil orders and bookings
Communicate with you about your purchase, booking or enquiry
Send newsletters and marketing emails where you have consented
Provide customer service
Ensure your safety during in-person services
Improve our website and services
Prevent fraud and security breaches
Comply with legal and tax obligations
Resolve disputes
9.1 Who we share it with
Service providers — Squarespace, Stripe, email marketing platforms, Vimeo. These providers may only use your data to provide services to us.
Retreat partners — where you book a retreat, relevant details may be shared with accommodation providers and co-facilitators for the purposes of delivering the retreat.
Legal and regulatory — where required by law
We do not sell or license your personal information to third parties for their marketing purposes.
9.2 How long we keep it
We retain personal data only as long as necessary. Financial records are kept for 6 years as required by HMRC. Marketing data is retained until you unsubscribe. Health information disclosed for in-person sessions is deleted within 3 months of the session.
SECTION 10 — YOUR RIGHTS
Under UK GDPR you have the right to:
Access — request a copy of the personal data we hold about you
Rectification — ask us to correct inaccurate data
Erasure — ask us to delete your data where there is no ongoing legitimate reason to keep it
Restriction — ask us to limit how we use your data
Portability — request your data in a transferable format
Object — object to processing based on legitimate interests
Withdraw consent — for marketing at any time
To exercise any of these rights, email hello@birchhouserituals.co.uk
You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
10.1 Cookies
You can control cookies through your browser settings — you may block, delete or be notified before cookies are placed. Note that disabling cookies may affect site functionality.
10.2 Email marketing
You can unsubscribe at any time using the link at the bottom of any email, or by emailing hello@birchhouserituals.co.uk
SECTION 11 — GOVERNING LAW
Birch House Rituals is based in the United Kingdom. This Agreement is governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
SECTION 12 — INTELLECTUAL PROPERTY
12.1 Our intellectual property
Our website, content and products contain intellectual property owned by us or licensed to us. This includes but is not limited to: trademarks, logos, business name, design, written content, images, video recordings, audio files, research, translations of Lithuanian folk material, and all paid products.
The With The Trees digital series, the With The Trees booklet, and all associated materials carry knowledge that has been held carefully across generations. These materials are for your personal practice only.
You may not copy, publish, transmit, transfer, sell, create derivative works from, reproduce, share or otherwise exploit any of our intellectual property in whole or in part without prior written consent.
Sharing password-protected access to digital sessions with others is a breach of these terms and may result in access being revoked without refund.
12.2 Cultural heritage
Some material within our content originates from Lithuanian folk archives and historical sources. Where we have translated, interpreted or contextualised this material, that work is our intellectual property. The underlying folk tradition belongs to the Lithuanian people and is treated with corresponding respect.
SECTION 13 — REFUNDS AND CANCELLATIONS
13.1 Digital products
Due to the nature of digital content and immediate access on purchase, all digital sales are final and non-refundable.
By purchasing you acknowledge that you are waiving your right to cancel under the Consumer Contracts Regulations 2013, as the content is delivered immediately.
13.2 Physical products
Physical products may be returned within 14 days of receipt if unused and in original condition. Return postage is at your cost unless the item is faulty.
13.3 In-person sessions and rituals
Cancellations made more than 7 days before a session receive a full refund. Cancellations within 7 days are non-refundable, but we will always try to offer an alternative date where possible.
13.4 Retreats
Retreat deposits are non-refundable.
Cancellations made more than 12 weeks before the retreat start date will receive a refund of any payments made beyond the deposit.
Within 12 weeks of the start date we are unable to offer refunds. If we can fill your place we will always explore options with you.
We strongly recommend travel insurance for all retreat bookings.
Accommodation booked directly with third-party providers is subject to their own cancellation terms
13.5 If we cancel
If we cancel a session, ritual or retreat, you will receive a full refund of all payments made to us. We are not liable for any associated costs such as flights, accommodation or travel.
SECTION 14 — LIMITED LICENCE
Any digital product you purchase is for your own personal and internal use only. You may not copy, reproduce, transmit, modify, edit, create derivative works from, alter, sell or share it with others.
We grant you a limited, personal, non-exclusive and non-transferable licence to use our products for your personal practice.
SECTION 15 — MISCELLANEOUS
Amendments — We may amend this Agreement from time to time. You are bound by changes once published. We will take reasonable steps to notify you.
Severability — If any part of this Agreement is found unenforceable, the remaining provisions remain in full effect.
Entire agreement — This Agreement reflects the full agreement between us and supersedes any prior communications.
All rights reserved — All rights not expressly granted are reserved by us.
SECTION 16 — CONTACT
For any questions about these Terms or our Privacy Policy, or to exercise your data rights, contact us at:
Birch House Rituals United Kingdom birchhouserituals.co.uk
© 2026 Birch House Rituals. All rights reserved.